Refund and Returns Policy

Effective Date: Nov, 2024

At Anua.PK, we want you to be completely satisfied with your purchase. If you are not happy with the products you received, this Refund & Return Policy explains how you can request a return and refund, and under what conditions returns are accepted.

1. Return Eligibility

To be eligible for a return:

  1. The request must be made within 14 days from the date of delivery.
  2. Products must be sealed, unused, and in the same condition as received.
  3. Any free gifts included with your order must be returned with the item.
  4. You must contact our customer service team and receive confirmation before returning any product.
  5. Returns sent without prior approval will not be accepted.

2. How To Request A Return

To start a return:

  • Give us WhatsApp Message with your order number, reason for return, and photos if applicable.
  • Once your return request is approved, we will send you a return shipping label and instructions.

3. Return Process

  1. After approval, you will receive a return label and instructions via email.
  2. Print the return label and drop off your return at the designated shipping provider.
  3. Once the returned item is received and inspected, we will notify you of the refund status.
  4. Refunds will be issued to the original payment method used for the purchase.

4. Shipping Fees & Refund Amounts

Return shipping fees and refund adjustments depend on your order value:

  • Change of Mind Returns:
    If you return a product because you changed your mind, you are responsible for the return shipping cost.
  • Orders Below Free-Shipping Threshold:
    If your order did not qualify for free shipping, the cost of the return shipping label and the original shipping fee you paid will be deducted from your refund.
  • Orders That Qualified for Free Shipping:
    If your order qualified for free shipping, the value equivalent to the return shipping label and an amount equal to the original shipping cost will be deducted from your refund.
  • Partial Returns:
    If you return only part of your order, you will be responsible for the return shipping fee.

Note: Actual shipping fees vary by region and carrier.

5. Damages, Defects & Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect (different from what was ordered)

Please contact us immediately at [your support email] with:

  1. A photo of the exterior packaging showing the tracking label.
  2. A photo of all items in the packaging.
  3. A close-up photo of the damaged or incorrect item.

We may require these to process your claim. Compensation is subject to review once we receive and inspect the evidence.

6. International Orders

At this time, international returns and exchanges are not accepted unless the item is defective or incorrect. If you have received a damaged or wrong product on an international order, contact us with the required photos and your order number so we can assist you.

7. Refund Timing

Once your return is approved, refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to post the credit.

8. Contact Us

If you have questions about your return, refund, or this policy:

📧 Email: info@anua.pk
📞 Phone: 0321-1401493